Payment & refund policy

1Introduction

This Payment & Refund Policy explains how deposits, account balances, activations, credits, and refunds work on SMSAPE.

By adding funds or placing an order through SMSAPE, you agree to the rules described below.

Our goal is simple: clear pricing, fair refunds, and transparent handling of account balances.

2Funding your account

You can add funds using the payment methods available on the deposit page.

Supported methods may include:

• Cryptocurrency payments
• Card payments, including MasterCard
• Other payment options displayed at checkout

Please note that payment providers operate independently from SMSAPE.

Processing times, transaction limits, blockchain confirmation requirements, and network fees are controlled by the provider or network involved.

3Cryptocurrency payments

Cryptocurrency transactions are generally irreversible.

Once a blockchain transaction has been confirmed, it cannot be canceled, reversed, or charged back.

Because of this, users should carefully verify payment details before sending funds.

When a refund qualifies under this Policy, it is normally issued as SMSAPE account credit rather than being sent back to the originating wallet.

4Account credits

Refunds are usually returned as balance credits.

Credits can be used for future services on SMSAPE, including:

• SMS activations
• Number rentals
• Other supported platform services

Credits:

• remain attached to the account that received them;
• cannot be transferred to another account;
• cannot be exchanged for cash;
• cannot be converted back into cryptocurrency;
• have no value outside the SMSAPE platform.

5Automatic refunds

Most eligible refunds happen automatically.

If an activation expires without receiving any SMS message, the system will usually return the activation cost directly to your SMSAPE balance.

In most cases, no support ticket is required.

Automatic credits are typically issued when all of the following conditions are met:

• the activation was successfully created;
• no SMS message was received for that activation;
• the activation was not associated with fraud, abuse, or prohibited activity;
• the issue was not caused by actions taken by the user.

6Carrier & number issues

Occasionally a number may become unavailable due to network or telecom carrier conditions.

Examples may include:

• number provisioning failures;
• carrier routing problems;
• unexpected withdrawal of the number by the carrier.

When such issues prevent successful delivery, eligible activations are generally credited back to the account balance.

7Rental number refunds

Rental orders follow different rules from one-time activations because the number stays assigned to your account for the full period you selected.

You may cancel an active rental before it expires. If the number can still be released, the rental cost is credited back to your SMSAPE balance.

Rental refunds are generally not available when:

• the rental period has already expired;
• the number can no longer be released;
• carrier rules prevent cancellation after the number has already been used.

As with activation refunds, eligible rental credits are issued as balance credit only — not as a return to your original payment method or wallet.

8Situations that do not qualify for refunds

Not every failed verification qualifies for compensation.

Refunds are generally not available when:

• the destination platform received or sent the verification successfully, but later rejected the account;
• the SMS message was delivered to your dashboard and was not used before it expired;
• the destination platform blocked virtual numbers;
• the activation was used for services prohibited by our Terms of Use;
• the account was found to be involved in abuse, fraud, or policy violations;
• a rental period has ended or the number could no longer be cancelled.

The fact that a verification attempt did not result in a successful account registration does not automatically mean a refund is owed.

9Contact support before opening disputes

Most payment concerns can be resolved quickly through our support team.

If you believe there is a problem with a charge, activation, or refund, please contact us first.

Opening a payment dispute, chargeback, or claim without first attempting to resolve the issue with SMSAPE may result in:

• account suspension;
• account restrictions;
• permanent loss of access in cases involving abuse or fraudulent disputes.

10Refund processing times

Automatic balance credits are usually applied immediately after an activation reaches its final status.

Manual reviews take longer.

The exact time depends on the complexity of the issue, but most cases are reviewed within one to two business days.

11Requesting a manual review

If you believe an activation should have qualified for a refund but did not receive an automatic credit, our support team can review the case.

To help us investigate quickly, please include:

• the activation ID or rental order ID;
• the payment transaction reference or hash (if relevant);
• the country selected;
• the service selected (for activations);
• a short explanation of what happened.

Providing accurate information helps us resolve requests faster.

Each case is reviewed against platform records to ensure fair and consistent outcomes.

12Contact us

For questions regarding:

• payments;
• deposits;
• account balances;
• credits;
• refunds;

please contact:

Email: [email protected]

Most inquiries receive a response within 24 hours.