Payment & refund policy

1What this policy covers

This document is the rulebook for everything that touches money on SMSAPE (“we”, “us”, “our”): how balances are funded, when activations are charged, when a refund is owed, and the form a refund takes when it is. It applies to every order placed through smsape.com.

Whether a particular activation qualifies for a refund is decided against the delivery records the platform stores for that activation. Two activations with the same outcome status are always treated the same way.

2How payments reach us

Top-ups can be made through the channels listed on the deposit page — currently cryptocurrency rails (BTC, USDT on a few networks, and a handful of others) plus selected digital payment processors.

Each channel adds its own characteristics on top of ours: blockchain networks impose confirmation depths and miner fees; processors set their own minimums, limits, and clearance windows. Those external factors fall outside SMSAPE's control.

3Crypto top-ups are one-way

Once a cryptocurrency transaction has confirmed on chain, it cannot be undone — crypto top-ups are final. There is no equivalent of a card chargeback for an on-chain transfer.

Where this Policy entitles a user to a refund, the value is returned to the SMSAPE balance as a credit rather than as a return to the originating wallet.

4How balance credits work

Refunds settle as SMSAPE balance credits. Treat them as service vouchers: they can be spent on any future activation or rental on the platform, but they cannot be cashed out, exchanged for fiat, swapped back to crypto, or transferred to another account.

5When the system credits you automatically

The most common refund case — an activation that reaches its deadline without ever receiving an SMS — is handled by the system on its own. The credit appears on the account balance the moment the activation is closed or expired.

The automation runs when, and only when, all of the following are true:

• the activation was placed and recorded by the platform without errors;
• no SMS body was ever forwarded to the dashboard for that order;
• the order was not flagged by anti-abuse or fraud-prevention systems;
• the failure was not caused by user-side actions, prohibited use, or platform-rules violations.

6Issues on the carrier side

Sometimes a virtual number fails to provision, or is pulled by the upstream operator before any message arrives. When that happens to an order on SMSAPE, the full cost is credited back to the balance. Inventory health is monitored continuously specifically to keep these events rare.

7When a refund is not owed

The following scenarios do not produce a credit, regardless of the user's expectation:

• the destination platform actually delivered the code but rejected the verification (account-level blocks, internal risk scores, or its own anti-VOIP filters are not SMSAPE issues);
• the SMS was successfully bridged to the dashboard but the user did not paste it into the destination site in time;
• the activation targeted a category we explicitly forbid in the Terms — financial services in particular;
• the account itself is found to be in breach of the Terms of Use at the time the request is reviewed.

8Resolve before disputing

Almost every billing concern is solved faster by a single message to support than by a payment-provider dispute. Opening a chargeback or dispute against an SMSAPE charge before contacting us first is treated as a serious breach: the account can be suspended on detection and any unspent balance forfeited as part of the response.

9How long credits take to land

Automated returns are essentially instant — by the time the activation card flips to its final state, the credit is already on the balance. Credits issued after a manual review take longer, depending on the complexity of the case; the team aims to close the loop in a working day or two.

10Asking for a manual review

If an automatic credit did not fire and the situation looks like one that should have qualified, support can review it. The review is faster when the message includes:

• the activation ID, order ID, or top-up transaction hash that's in question;
• the country and service that were selected for that order;
• a short description of what happened — what was clicked, what was seen, what was expected.

Each request is checked against the platform's own logs so that the outcome is consistent with how identical cases have been handled in the past.

11Where to write

For anything related to payments, balances, top-ups, or refunds, write to:

Email: support@smsape.com

Replies typically arrive within 48–72 hours on business days.